Most parcels are delivered within 2-5 days provided the order is placed before 17:00. There can be delays at times of high order volumes (e.g. Black Friday, Christmas) or due to other circumstances outside our control.

If you live in a remote area, delivery times will be 3-9 business days. For a list of postal codes, see the faq page.

Once your order is placed successfully you will receive an order confirmation email containing your order number and a list of the items you have ordered.

If you don't receive this email from our side, please check your Order History through your myTassimo account; a successful order will come up as in progress or delivered. If you see "pending" or "cancelled" as order status, your attempt has not been successful.

Is your voucher not working or do you receive a notification saying there is something wrong? Please make sure to check the following possibilities:

• Voucher only applies to T DISCs. You can't use the voucher for bundles, machines or accessories.
• Make sure to have spent the specified minimum amount on drinks.
• The code should be written in capitals and don't forget to hit "Activate Voucher".

Free shipping is applicable for orders over £30. Keep in mind that free shipping applies on your subtotal and not on your total amount. This means that your discount first needs to be calculated before you see your final amount. Please take your discount code into an account when calculating your total.

Please log in to your account first and then add the items you would like to order in your basket. Once you have everything you need, before the checkout, type in the promotional code in capital letters in the promotional code field at the bottom of your basket and hit "Activate Voucher".

• Please make sure to read the Terms & Conditions of the promotion as these may differ.
• Remember that only one promotional code can be used per order.
• In case your code is not applied, please check the previous question for possible reasons.

Unfortunately you can’t, we only allow one promotional code per transaction. If you have attempted to input two codes please check your order to make sure you are happy with the code that has been applied.

If you are unable to use one code or you are having trouble to redeem it, please, check question 3.

Unfortunately, no. Please log in to your account first and then add the items you would like to order in your basket. Once you have everything you need, before the checkout, type in the promotional code in capital letters in the promotional code field at the bottom of your basket and hit "Activate Voucher".

• Please make sure to read the Terms & Conditions of the promotion as these may differ.
• Remember that only one promotional code can be used per order.
• In case your code is not applied, please check question 3 for possible reasons.

Your email address serves as a username in our website and it is case sensitive. If you are using a mobile device or a tablet, these typically capitalize the first letter of your email address.

Please type in your email address the same way as you did when you created the account or try to log on using a laptop or desktop computer.

If still unable to log on, please use the forgotten password function on the website.

In case you have not received your "reset password" email, please check your junk mail.

The serial number of your machine is located on a white label either underneath the base of your machine or behind the water tank. The serial number is 14/15 characters long with a combination of letters and numbers.